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Terms of Service

1. Acceptance of Terms

By accessing or using the Vistoura platform, website, mobile application, or any services provided by LUXOS LLC DBA Vistoura (“Vistoura,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you must not access or use our services.

These Terms constitute a legally binding agreement between you and Vistoura LLC. We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a prominent notice on our platform. Your continued use of the services after such modifications constitutes acceptance of the updated Terms.

You represent that you are at least 18 years of age and have the legal capacity to enter into this agreement. If you are using our services on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

2. Services Description

Vistoura is a nationwide visual services platform that connects clients with professional operators for:

  • Aerial and ground-level photography and videography
  • Drone-based inspections and surveys
  • 3D virtual tours and Matterport scanning
  • Real estate media production
  • Construction progress documentation
  • Commercial and marketing visual content creation
  • AI-powered photo analysis and editing

We act as a platform connecting clients with qualified, independent operators. Service availability, pricing, and turnaround times may vary based on location, project requirements, and operator availability. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.

3. User Accounts

Registration

To access certain features of our platform, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

  • Use a strong, unique password for your account
  • Not share your account credentials with any third party
  • Immediately notify us of any unauthorized use of your account
  • Log out of your account at the end of each session on shared devices

Vistoura will not be liable for any loss or damage arising from your failure to maintain the security of your account. We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe have been compromised.

4. Booking and Payment

Pricing

All prices are listed in US Dollars (USD). The minimum project booking amount is $350. Final pricing is determined based on service type, location, project scope, and any additional requirements. Custom quotes are available for large or complex projects.

Payment Processing

All payments are processed securely through Stripe. By providing payment information, you authorize Vistoura to charge the applicable fees. Payment is required at the time of booking unless otherwise agreed upon in writing.

Cancellation Policy

  • More than 48 hours before scheduled service: Full refund minus a 5% processing fee
  • 24–48 hours before scheduled service: 50% refund
  • Less than 24 hours before scheduled service: No refund
  • Weather-related cancellations: Full refund or free rescheduling at no additional cost

Vistoura reserves the right to cancel or reschedule bookings due to safety concerns, operator unavailability, or circumstances beyond our control. In such cases, a full refund or complimentary rescheduling will be offered.

5. Intellectual Property

Deliverables License

Upon full payment, you receive a non-exclusive, perpetual, worldwide license to use the delivered visual content (photos, videos, 3D tours, and other media) for your business purposes, including but not limited to:

  • Property listings and marketing materials
  • Website and social media content
  • Print and digital advertising
  • Internal presentations and reports

Vistoura Rights

Vistoura and its operators retain the right to use deliverables in portfolio, marketing, and promotional materials unless otherwise agreed upon in writing. You may request a portfolio exclusion at the time of booking for an additional fee.

Platform Content

All content on the Vistoura platform, including but not limited to text, graphics, logos, icons, images, and software, is the property of Vistoura LLC and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our platform content without express written permission.

6. Service Delivery

Turnaround Times

Standard turnaround time is 24 hours from the completion of on-site work. Rush delivery options are available for an additional fee. Turnaround times are estimates and may vary based on project complexity and scope.

Revisions

Each project includes one round of reasonable revisions at no additional cost, submitted within 7 days of delivery. Additional revisions or re-shoots may incur extra charges. Revisions are limited to adjustments within the original project scope (e.g., color correction, cropping, minor edits).

Delivery Method

Deliverables are provided via secure download links through our platform or Dropbox. Links remain active for a minimum of 30 days. We recommend downloading and backing up your files promptly upon delivery. Vistoura is not responsible for files that are not downloaded within the specified timeframe.

7. Operator Network

Independent Contractors

Operators in the Vistoura network are independent contractors, not employees of Vistoura LLC. While we vet and credential all operators, they maintain their own business operations, equipment, and insurance.

Qualifications

All drone operators in our network must maintain:

  • FAA Part 107 Remote Pilot Certificate (for drone operations)
  • Minimum $1,000,000 general liability insurance per occurrence
  • Professional-grade equipment meeting our quality standards
  • Compliance with all applicable federal, state, and local regulations

Insurance

All drone operations conducted through the Vistoura platform are covered by a minimum of $1,000,000 in liability insurance. Operators are required to maintain their own insurance policies. Certificates of insurance are available upon request.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VISTOURA LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OUR SERVICES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO VISTOURA IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

This limitation of liability applies regardless of the theory of liability (contract, tort, strict liability, or otherwise) and even if Vistoura has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

9. Indemnification

You agree to indemnify, defend, and hold harmless Vistoura LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

  • Your use of our services or platform
  • Your violation of these Terms
  • Your violation of any applicable law or regulation
  • Your infringement of any third-party rights
  • Any content or information you provide through our platform
  • Any property access or permissions you represent having authority to grant

10. Dispute Resolution

In the event of any dispute arising out of or relating to these Terms or our services, you agree to first attempt to resolve the matter informally by contacting us at support@vistoura.com. We will make good-faith efforts to resolve any dispute within 30 days.

If the dispute cannot be resolved informally, you agree that it shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Chicago, Illinois.

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration against Vistoura.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, United States, without regard to its conflict of law provisions. Any legal action or proceeding not subject to arbitration shall be brought exclusively in the federal or state courts located in Cook County, Illinois, and you consent to the personal jurisdiction of such courts.

Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

Entire Agreement

These Terms, together with our Privacy Policy and any additional agreements you enter into with Vistoura, constitute the entire agreement between you and Vistoura regarding your use of our services and supersede all prior agreements and understandings.

12. Contact Information

If you have any questions about these Terms of Service, please contact us:

Vistoura LLC

211 W. Wacker Dr, Suite 120 #2056

Chicago, IL 60606

Email: support@vistoura.com

We aim to respond to all inquiries within 5 business days.