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Privacy Policy

Vistoura (LUXOS LLC) Privacy Policy

This "Vistoura (LUXOS LLC) Privacy Policy" is established and enacted by "LUXOS LLC", an Illinois limited liability company, incorporated in the United States of America. "Vistoura" is a registered DBA (Doing Business As) for "LUXOS LLC". WHEREAS, "LUXOS LLC" offers a range of creative services including but not limited to photography, videography, digital media production, and related offerings through its website and operations. WHEREAS, "LUXOS LLC" is committed to safeguarding the privacy of its customers and visitors in compliance with relevant laws and regulations including the Illinois Biometric Information Privacy Act (BIPA), the Children’s Online Privacy Protection Act (COPPA), and other applicable United States laws. WHEREAS, both the organization and its customers are stakeholders in the protection of personal data and images, ensuring transparent, secure, and respectful processing of information. NOW, THEREFORE, this Privacy Policy outlines the collection, use, sharing, and safeguarding of personal information and the measures "LUXOS LLC" takes to uphold data privacy and security. This document shall remain in effect until amended or terminated by "LUXOS LLC" in accordance with the terms set forth herein.


1. Introduction And Scope

This Privacy Policy applies to all activities conducted by LUXOS LLC, operating under the name Vistoura and DroneNow. The policy extends to all users of Vistoura's Site and Services, detailing how personally identifiable information is managed in accordance with Applicable Laws. This policy outlines the procedures and practices LUXOS LLC follows to ensure the protection and confidentiality of personal data, in compliance with various legal frameworks including but not limited to the Illinois Biometric Information Privacy Act (BIPA) and the Children’s Online Privacy Protection Act (COPPA). It serves as a commitment to transparency and security concerning user privacy, covering all aspects of information handling related to the services provided through the Vistoura platform.


2. Information Collected

LUXOS LLC collects various categories of personal information from users for the purpose of providing and enhancing its services. The types of information collected may include, but are not limited to, the following categories:

1. Personal Information: This includes information that can be used to identify an individual, such as name, address, email address, phone number, and date of birth.

2. Contact Information: Encompasses details required for communication purposes, such as email address and phone number.

3. User Content: Any content uploaded, submitted, or shared by users on Vistoura’s platform, including photographs, videos, comments, and any other user-generated content.

4. Cookies: Small pieces of data stored on the user's device to enhance user experience, track user activity, and gather data for analytics purposes. Refer to the 'Use of Cookies and Analytics' section for more details.

5. Transaction Information: Data related to the services users purchase, including payment method details, billing addresses, and transaction history.

6. Device Information: Details about the device used to access Vistoura’s services, such as IP address, browser type, operating system, and device identifiers.

7. Biometric Information: This may include images or videos containing biometric data, collected in accordance with the Illinois Biometric Information Privacy Act (BIPA).

8. Usage Information: Information about how users interact with the website, such as pages visited, links clicked, and time spent on the site.


These categories of information enable LUXOS LLC to tailor its offerings, ensure the security of its services, and comply with legal obligations.


3. Methods Of Collection

At Vistoura (LUXOS LLC), we collect data from users while maintaining transparency and safeguarding personal information. The primary methods of data collection on the Site include the following: a) Contact Forms: Users may provide personal information such as their name, email address, and phone number through contact forms to inquire about services or request information. b) File Uploads: Users may upload files, including photographs and videos, for the purposes of receiving quotes or initiating services. c) Cookies: The Site utilizes cookies to enhance user experience, track user activity, and gather information about user preferences and behavior. Please refer to Section 8 for a detailed explanation of our use of cookies. d) Analytics Tools: We employ analytics tools to collect and analyze non-personal data such as user interactions, page views, and website traffic patterns for improving site functionality and user experience. Refer to Section 8 for more details on analytics tools used. Through these methods, LUXOS LLC aims to offer a seamless and customized experience, while ensuring the protection of user data.


4. Use Of Information

Personal Information collected by LUXOS LLC through its Vistoura services is used for providing and enhancing our creative services such as photography, videography, and digital media production. The uses include but are not limited to the following:

a. Delivering requested services to Clients, including the capturing, editing, and production of photos and videos.

b. Communicating with Clients about their projects, inquiries, and any necessary follow-up actions.

c. Customizing and improving our services based on Client preferences and feedback.

d. Processing payments and handling billing information efficiently.

e. Managing Client accounts, including service history and preferences.

f. Ensuring compliance with legal obligations and regulatory requirements.

g. Implementing security measures to protect Client data and content.

h. Conducting market research and analysis to enhance the business and service offerings of LUXOS LLC.


LUXOS LLC may also use anonymized and aggregated data derived from Personal Information for analytical and statistical purposes to improve the overall quality and functionality of its services, while ensuring that the identity of the Clients or the specifics of their projects are not disclosed.


5. Legal Bases For Processing

LUXOS LLC processes personal data based on various legal grounds as prescribed by applicable laws. The primary legal bases for the collection and processing of data include:

a. Consent: Clients provide explicit consent for the processing of their personal data, which is obtained through clear and affirming actions, such as agreeing to terms and conditions at the point of data collection.

b. Contractual Necessity: Processing is essential for fulfilling the contractual obligations between LUXOS LLC and its clients, such as providing photography and videography services.

c. Legal Obligation: Data processing is required for compliance with applicable laws, regulations, and legal processes.

d. Legitimate Interests: Processing is conducted under legitimate interests pursued by LUXOS LLC or third parties, provided such interests are not overridden by clients’ rights and interests.

e. Protection of Vital Interests: In rare cases, processing may be necessary to protect the vital interests of clients or other individuals, such as ensuring safety.

LUXOS LLC commits to transparency in elucidating these legal bases and ensures that each data processing activity is conducted under relevant and appropriate legal grounds as aligned with clients’ rights and applicable laws.


6. Consent And Client Rights

Consent is obtained from the client at various stages of interaction with Vistoura services, ensuring clear and voluntary agreement for data collection and use. When clients provide their information, they explicitly agree to the terms outlined in this Privacy Policy. The primary methods of obtaining consent include online forms, contracts, and explicit opt-in mechanisms. LUXOS LLC commits to transparently presenting these options and the implications of consent to avoid any form of misrepresentation.


Clients have significant rights regarding their data, including the following:

6.a Right to Access: Clients can access their personal data held by LUXOS LLC and request details on how it is processed.

6.b Right to Correction: Clients may request corrections to any inaccurate or incomplete data.

6.c Right to Deletion: Clients can request the deletion of their personal data, with the understanding that certain legal or operational constraints may apply.

6.d Right to Restrict Processing: Clients may request restrictions on the processing of their data under specific circumstances.

6.e Right to Data Portability: Clients have the right to receive and reuse their data across different services.

6.f Right to Object: Clients can object to how their personal data is processed under predefined conditions.


The rights listed above are subject to applicable laws and regulations, and LUXOS LLC shall facilitate the exercise of these rights in a timely and transparent manner. For any concerns regarding consent or the exercise of client rights, please contact LUXOS LLC through the provided contact information.


7. Sharing And Disclosure Of Information

LUXOS LLC values the privacy and security of its users' personal information and is committed to sharing and disclosing this information only under specific circumstances, as described below:

a. Business Operations: User information may be shared with subcontractors or third parties who assist in the operation of LUXOS LLC's business, including but not limited to service providers involved in payment processing, data hosting, and technology support. These entities are contractually obligated to adhere to the same standards of privacy and security as outlined in this policy.

b. Legal Compliance: LUXOS LLC may disclose user information if required by law, regulation, legal process, or governmental request. Such disclosure will be limited to what is necessary for legal compliance and protection against fraud, illegal activities, or to safeguard the rights and interests of the company and its users.

c. User Consent: In certain situations, user information may be shared with third parties based on user consent. This includes instances where users opt-in to additional services or promotions offered by LUXOS LLC or its partners.

d. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of LUXOS LLC's assets, user information may be transferred to the new business entity. Users will be notified in advance to ensure transparency and to provide an opportunity to opt-out if they do not wish their data to be included in such a transfer.

e. Aggregate Data: LUXOS LLC may share aggregated or anonymized data for the purposes of analysis, research, or marketing. This data will not contain any personally identifiable information and cannot be traced back to individual users.


8. Use Of Cookies And Analytics

LUXOS LLC, operating as Vistoura, uses cookies and analytics tools to enhance the user experience, support site functionality, and conduct marketing activities. Cookies are small text files placed on your device to store information about your interactions with our website. These cookies allow us to recognize your browser and capture and remember certain information. Analytics tools are employed to collect data about site usage, visitor behavior, and user demographics to help us understand how our site is being used and to optimize our services. By using our website, you consent to the use of these technologies in accordance with this policy. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect the functionality of our site.


9. Data Storage And Security

LUXOS LLC takes the privacy and security of your data seriously and implements robust measures to ensure its protection against unauthorized access, alteration, disclosure, or destruction. We employ multiple layers of security to safeguard the personal information we collect and store, including cloud storage solutions such as Dropbox cloud. The following outlines our primary security measures and data storage practices:

a. Cloud Services: All data is securely stored using reputable cloud service providers, primarily Dropbox cloud, which adheres to industry-standard security protocols, including encryption both at rest and during transmission.

b. Security Measures: We utilize a range of security measures to protect personal information, including but not limited to:

b.1. Use of encryption technologies to secure data during transit and at rest.

b.2. Regular security audits and vulnerability assessments to identify and mitigate potential risks.

b.3. Implementation of access controls to restrict data access to authorized personnel only.

b.4. Multi-factor authentication (MFA) for accessing sensitive systems and data.

b.5. Firewalls and intrusion detection systems to protect against external threats.

b.6. Regular data backups to ensure availability and integrity of information.

c. Data Breach: In the event of a data breach, LUXOS LLC will promptly act in accordance with our Data Breach policy (refer to Section 15) to mitigate any potential damage and notify affected individuals as required by applicable laws.


We are committed to continuously reviewing and updating our security practices to ensure the highest level of data protection.


10. Data Retention And Deletion

LUXOS LLC retains Personal Information of clients only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, or as required by applicable laws and regulations. The retention period may vary depending on the type of data, the nature of our relationship with the client, and the legal and operational requirements. Generally, Personal Information will be retained for the duration of the client relationship and for a reasonable period thereafter to comply with legal obligations, resolve disputes, or enforce agreements. Clients have the right to request the deletion of their Personal Information at any time, subject to certain legal and operational restrictions. To request deletion, clients must contact us using the information provided in the Contact Information section of this Privacy Policy. Upon receiving a valid request, LUXOS LLC will take reasonable steps to delete the Personal Information from our active databases unless retaining the information is necessary to comply with legal obligations, resolve disputes, or enforce our agreements. Deleted data may continue to exist in backup storage for a certain period until it is overwritten or deleted in accordance with our data retention practices.


11. User Requests: Access, Correction, And Deletion

LUXOS LLC acknowledges the importance of users’ rights to access, correct, and delete their personal information. To facilitate these rights, users may submit requests regarding their personal data through the following process:

11.1 Access to Information: Users may request access to their personal information held by LUXOS LLC. Users should submit their request through the contact information provided in Section 17, specifying clearly the information they seek. Upon verification of identity, LUXOS LLC will provide the requested information within a reasonable timeframe, typically within 30 days unless additional time is warranted due to the nature of the request.

11.2 Correction of Information: Users have the right to request corrections to any inaccuracies in their personal information. Requests for corrections should be made via the contact information in Section 17, and should detail the corrections needed along with supporting documentation if available. LUXOS LLC will acknowledge and address correction requests promptly, generally within 45 days, ensuring that the data is accurate and up-to-date.

11.3 Deletion of Information: Users may request the deletion of their personal information when it is no longer necessary for the purposes for which it was collected or if the user withdraws consent. Deletion requests should be directed to the contact information in Section 17. Following verification of identity and the legitimacy of the request, LUXOS LLC will carry out deletion of personal data, unless retaining the information is required by law. The process for deletion is typically completed within 60 days.


LUXOS LLC is committed to respecting users' Client Rights and will maintain transparency and communication throughout the request process. Users will be notified of the outcomes of their requests immediately upon completion.


12. Use Of Photographs, Videos, And Client Content

LUXOS LLC respects the ownership and privacy rights of its clients concerning photographs, videos, and other content ('User Content') provided during its creative services. This section outlines the guidelines for using such User Content, ensuring proper consent and adherence to legal standards.

a. Automatic Consent for Marketing Use: By default, LUXOS LLC retains the right to use User Content for marketing and promotional purposes, including but not limited to web-based promotional materials, social media posts, and various marketing mediums. This right applies unless explicitly stated otherwise in a written agreement signed by the client.

b. Opt-Out Option: Clients have the right to opt-out of the marketing use of their User Content by providing written notice to LUXOS LLC. Upon receiving such notice, LUXOS LLC agrees to cease the specified use of the User Content promptly.

c. Client Rights: Clients retain all ownership rights to their User Content and may revoke consent for its use at any time by providing written notice to LUXOS LLC. LUXOS LLC will honor such requests and cease the use of the specified content in a timely manner.

d. Proper Attribution: If User Content is used publicly, LUXOS LLC commits to properly attributing the content where appropriate and as requested by the client.

e. Data Protection: User Content will be handled securely in accordance with this Privacy Policy, ensuring that all reasonable measures are taken to prevent unauthorized access, alteration, or disclosure.

f. Dispute Resolution: In the event of any disputes regarding the use of User Content, clients are encouraged to contact LUXOS LLC directly as described in Section 17 of this Privacy Policy.


13. Opt-Out And Removal Process

Clients of LUXOS LLC (“Vistoura”) have the right to opt-out of certain data collection practices and request the removal of their personal data from our records. The following steps outline the opt-out and removal process:

Opt-Out Options:

  • Clients may opt-out of receiving promotional communications by following the unsubscribe instructions included in such communications or by contacting us directly at [contact email].
  • Clients may opt-out of specific data collection practices, such as behavioral tracking, by adjusting their browser settings or using opt-out tools provided by third-party analytics services.

Request for Data Removal:

  • Clients may request the removal of their personal data from our systems by sending an email to [contact email] with the subject line “Data Removal Request.”
  • Such requests should include the full name of the client and a description of the data to be removed.

Processing of Requests:

  • We will acknowledge receipt of opt-out and data removal requests within 5-7 business days
  • Requests for data removal will be processed within [time frame, e.g., 30 days] from the date of acknowledgment.

Limitations and Exceptions:

  • Certain data may be retained as required by law or for legitimate business purposes, such as security, fraud prevention, or compliance with regulatory requirements.
  • Aggregated or anonymized data that does not identify individual clients may be retained indefinitely.

Contact Information:

  • For any further questions or concerns regarding opt-out and removal processes, clients may contact us at support@vistoura.com


14. Children’s Privacy

LUXOS LLC is committed to protecting the privacy of minors. In accordance with the Children’s Online Privacy Protection Act (COPPA), Vistoura does not knowingly collect personal information from children under the age of 13 without verifiable parental consent.


Should it come to our attention that we have inadvertently received personal information from a minor under 13 years of age without suitable consent, we will promptly delete such information from our records.


Parents and legal guardians are encouraged to supervise their children's use of our services and to instruct their children never to provide personal information on the site or through our offerings without parental consent.


We recommend parents and guardians to familiarize themselves with COPPA provisions to better understand and help their children practice safe and secure online behavior. As part of our service offerings, we may provide links to third-party websites, which may have different privacy practices that are not controlled or endorsed by LUXOS LLC.


15. Notice Of Data Breach

In the event of a data breach, LUXOS LLC will take immediate steps to identify and mitigate the breach, including an assessment of the scope and impact. Following this, the company will notify affected clients without undue delay. Such notification will include: (a) a description of the nature of the data breach; (b) the types of data that were compromised; (c) steps that clients can take to mitigate potential adverse effects; (d) measures LUXOS LLC is taking to address the breach and prevent future occurrences; (e) contact details for further information or assistance. Notifications will be sent through reasonable means, which may include email, phone calls, or direct mail, based on the contact information available. LUXOS LLC may also provide public notices if it is deemed necessary. The company will comply with all relevant legal requirements for breach notifications as per the applicable jurisdiction.


16. Changes To Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Any changes to this policy will be communicated to users via Amendment Notices on our website, reflecting the updated Effective Date. Users will be notified through appropriate channels, such as email or direct notification via our services, at least 30 days prior to the changes becoming effective. We encourage users to periodically review our Privacy Policy to stay informed of any updates. Continued use of our services following the effective date of an amended Privacy Policy constitutes acceptance of those changes. If significant changes are made, impacting the way we handle your personal information, we will seek your affirmative consent prior to implementing such changes.


17. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you may contact LUXOS LLC through the following methods:

(a) Email: You can email us at support@vistoura.com. Please include your name, contact information, and a detailed description of your question or concern.

(b) Postal Mail: You can send us a letter at the following address:


LUXOS LLC

Attn: LUXOS LLC

211 W. Wacker Dr., STE 120 #2056, Chicago IL 60606


We strive to respond to all inquiries promptly and will use the contact information you provide to respond to your request. Please note that for privacy-related inquiries, it may be necessary to verify your identity before fulfilling your request.


18. Governing Law

This Privacy Policy and any disputes arising from or relating to it shall be governed by and construed in accordance with the laws of the State of Illinois, United States of America. The applicable laws, including but not limited to the Illinois Biometric Information Privacy Act (BIPA) and other relevant federal and state regulations, shall regulate all aspects of the privacy practices and data protection measures stipulated herein. By accessing or using our services, you irrevocably consent to the jurisdiction of the state and federal courts located in Illinois for any legal action, proceeding, or dispute arising from this Privacy Policy.